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Quality

Our goal at Health Access Network is to provide the highest quality of care to you and your family. Our staff and providers continually find ways to improve their delivery of care to enhance your experience while in our clinics and to ensure optimal health.

Question of the Month – On a monthly basis, we ask you for feedback on our performance by asking you to respond to a question of the month. These questions cover all aspects of the organization such as:

  • access to care
  • ease in making an appointment
  • staff’s respect for your privacy
  • infection control
  • services that would be beneficial to you and your family
  • promptness in receiving test results
  • timely access to referrals
  • wait times
  • Patient Satisfaction Survey – On a yearly basis, we request feedback from all patients regarding the services we offer and care we provide. Our goal is to use your feedback to change processes and systems within the organization to improve your experience within your medical home.

    Patient Advisory Board– We also gather feedback and insight from patients who are members of our Patient Advisory Board. This group of 8-11 patients meets every other month for about an hour to provide guidance on issues and processes within our organization in an effort to improve the quality we give to you and your family.

    Uniform Data Systems – As an FQHC, we are required to provide performance data for quality measures set by the federal government to demonstrate the quality of care given to you and your family. This report is submitted every February. As an organization, we continue to demonstrate performance in 14 to 15 quality measures.

    NCQA – Evidence Based Medicine Certification in diabetes and heart / stroke was developed in conjunction with the American Diabetes Association (ADA) and the American Health Association (AHA). This voluntary program is designed to recognize physicians and other clinicians, who use evidence-based measures and provide excellent care to their patients with diabetes, cardiovascular disease and stroke. This award goes to providers who care for these patients and HAN has several providers who have been awarded this honor.