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Patient Rights

It is the goal of HAN to provide care that is right for your illness and preventative care as well as communicate your rights and responsibilities.

The following is a summary of your rights and responsibilities as a patient in order for you to receive the best care while at our health center.

YOUR RIGHTS:

  • You have the right to be treated in a caring, polite, and professional way.
  • You have the right to know all the facts about your illness, treatments, and possible outcomes.  Your provider or other health care giver will provide this information to you.
  • You have the right to know the names of health center staff that are taking care of you and how they will help provide care to you.  This also applies to care being given by students, residents, or other people in training.
  • You have the right to say yes to treatment as well as refuse treatment.
  • You have the right to agree to an advance directive that tells the health center and provider how you wish to be treated and who you want to make decisions on your behalf if you are unable to speak for yourself.
  • You have the right to speak with and be examined in private by your provider.
  • You have the right to review your medical record and obtain a copy for a reasonable fee.  You also have the right to amend your health care information upon request.
  • You have the right to take part in or decline participation in a research study if asked.
  • You have the right to expect health center staff will get back to you as quickly as possible.
  • You, your family, or your guardian has the right to inform us when something is seriously wrong by presenting a complaint.  If a complaint is given it will not affect your care in any way.  If you have a complaint or issue that cannot be resolved by your provider, caregiver or other staff, you may contact the Compliance Officer.

YOUR RESPONSIBILITIES :

  • You are responsible to be honest and inform your provider about your present and past illnesses, hospitalizations, medications and other matters relating to your health history that would assist in your treatment.
  • You are responsible for respecting provider time and schedules by stating you most pressing complaint first understanding that other complaints may be addressed only if time allows.
  • You are responsible for alerting staff if you do not understand what you are being told, and if you feel you will not be able to do what is being asked during your care.
  • You are responsible to follow your provider’s instructions and treatment plan, and accept the medical consequences if you fail to do so.
  • You are responsible to notify HAN if you are unable to make a scheduled appointment.
  • You are responsible to report safety concerns immediately to your provider or support staff.
  • You are responsible to authorize members of your family or appropriate designee to review your treatment if you are unable to communicate with staff.
  • You are responsible to formulate and sign an advanced directive and appoint someone to make health care decisions on your behalf, to the extent permitted by law.
  • You are responsible to respect the privacy, property, and rights of other patients.
  • You are responsible to respect all HAN staff.
  • You are responsible to observe NO SMOKING rules of the health center.
  • You are responsible to sign a written acknowledgement that you have received and understand HAN’s Notice of Privacy Practices.
  • You are responsible to provide staff with all information needed regarding the payment of your medical care, and be responsible for payment of all services, either through your insurance or by personally making payment for any service that is not covered by insurance, including second opinions, consultations, lab and x-ray services.